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Simple? Helpful?

On May 27th, 2015

I recently met with an owner of several coffee franchise operations, all very different in location, size and market. Some units performed well (in their opinion) but others struggled (in their opinion). My first question: Which is your best performing unit? Answer: “Hxxxxxxxxxxxxx” My second question: Why? Answer: “Because that unit generates more sales” My […]

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In the Mix

On Mar 30th, 2015

I was always told; an EPOS system is only as good as the reports it produces and you are only as good with what you do with that information. How many of us ever really look at the till reports or review the information within these reports or even discuss or action the information? About […]

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Catering’s not Difficult; it’s just Hard Work

On Apr 9th, 2013

I’ve said it before and I’ll say it again. Long hours, on your feet all day, unsociable hours, looking after guests from breakfast until late, staffing problems, supplier issues, cashflow difficulties etc. If you’re finding that running your business is becoming difficult then ask yourself; “Am I working hard enough?” You should be tired from […]

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Institute of Hospitality

On Feb 22nd, 2013

Today is a proud but quiet milestone in my life; I have just been informed that my AHCIMA status with the Institute of Hospitality has just been upgraded to MHCIMA status. This means that, from 30th January 2013, I am now a full Member of the Institute of Hospitality, an honour given under the common […]

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Neigh Way Man!

On Feb 8th, 2013

It doesn’t surprise me that traces of horse meat have been found in some food products however, I do find the entire discovery disgusting and upsetting. There’s nothing wrong with eating horse meat however, it is the simple fact that we not been informed what we are eating and, more importantly, the people employed to […]

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Burger & Lobster

On Nov 7th, 2012

Imagine if you can that you are one of the dragons on Dragons Den sitting at your little desk showing off your big pile of cash. The next nervous victim appears with this pitch: “I have an idea for a restaurant, the concept is this; you can’t reserve a table, there are no menus and […]

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On Nov 6th, 2012

Name: Kevin Laing Position: Managing Director Where are you from: Originally Middlesbrough How did you get into the industry: Walked into the Bull Hotel in Gerrards Cross and asked for a job Where else have you worked: De Vere Hotels, Copthorne & Millennium Hotels, Devonshire Arms Bolton Abbey, Simply Nico, Coverpoint, Oldfields, Kudos Why do […]

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Goodbye Orchard Green

On Nov 6th, 2012

It’s hard to say goodbye especially to something that has been a huge part of your life for over ten years. Since taking on the Angel of Corbridge and the Bay Horse of Stamfordham last year and developing the British Inn Group, Orchard Green had to be put on hold for a while. Thinking carefully […]

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